FREE SHIPPING WORLD WIDE
1.0: MOST ORDERS ARE SHIPPED WITHIN 10 BUSINESS DAYS. WE GENERALLY PROCESS ORDERS WITHIN 72 HOURS ON BUSINESS DAYS. EUROPEAN ORDERS ARE SHIPPED OUT FROM GERMANY. NORTH AMERICAN ORDERS ARE SHIPPED OUT FROM OHIO. WE SHIP OUT MONDAY TO FRIDAY
2.0: AVERAGE SHIPPING DAYS FOR OUR FRE SHIPMENTS ARE FOR NORTH AMERICA 2 days. FOR EUROPE 4-7 DAYS AND FOR THE REST OF THE WORLD 7-14 DAYS. PLEASE NOTE THIS CAN TAKE LONGER DURING HOLIDAYS PERIODS.
3.0: ALL ITEMS ARE SHIPPED BY DEUTSCHE POST WITH TRACKING NUMBER. WE HAVE AN OPTION FOR EXPRESS DELIVERY BY UPS EXPRESS FOR A FLAT RATE. WITHIN EUROPE 48 HOURS INTERNATIONAL 72 HOURS DELIVERY.
4.0: SHIPPING TIME VARY DUE TO AVAILABILITY OF MERCHANDISE. ORDERS ARE NOT SHIPPED ON THE WEEKENDS OR HOLIDAYS.
5.0: ONCE OUR LOGISTIC DEPARTMENT HAS PROCESSED YOUR ORDER, WE WILL BE UNABLE TO MAKE ANY CHANGES IN YOUR ORDER.
6.0: PLEASE MAKE SURE THAT THE SHIPPING ADDRESS IS CORRECT AS WE'RE UNABLE TO REDIRECT ORDERS ONCE THEY ARE ON THEIR WAY TO YOU
7.0: BEFORE WE CAN DISPATCH YOUR PURCHASES, WE MAY NEED TO CONFIRM YOUR DETAILS WITH YOUR CARD ISSUER. WE WILL DO OUR BEST TO KEEP DELAYS TO A MINIMUM
8.0: YOU WILL NEED TO COVER THE INGOING CUSTOMS COST OR TAXES SHOULD ANY BE INCURRED IN SHIPPING TO YOUR DESTINATION
9.0: WE ARE NOT RESPONSIBLE FOR ANY DELAYS CAUSDE BY THE CUSTOMS CLEARANCE OF THE DESTINATION COUNTRY.
10.0: THE COURIER TRY 2 ATTEMPTS TO DELIVER YOUR ORDER. AFTER THE 2ND ATTEMPT IS FAILED THE PACKAGE WILL BE DESTROYED. IN CASE YOU ARE NOT HOME PLEASE CONTACT THE COURIER AND ARRANGE AN ALTERNATIVE DATE.
11.0: COSMO2 Inc. IS NOT RESPONSIBLE FOR THE PACKAGE AND THE CUSTOMER HAS FULL RESPONSIBILITY IF IT CAN'T BE DELIVERED AND GET DESTROYED BY THE COURIER.
12.0: IN CASE A PRODUCT IS SOLD OUT WE HAVE THE RIGHT TO SHIP YOUR ORDER WHEN THE PRODUCT IS BACK ON STOCK AND WE HAVE 30 DAYS FROM THE DATE YOU PLACE YOUR ORDER TO DO THIS ACTION.
DAMAGE TO ITEMS BY CONSUMER
ALL ITEMS ARE INSPECTED THOROUGHLY BEFORE SHIPPING. WE CANNOT TAKE FAULT ON DAMAGED ITEMS AFTER THEY ARE WORN.
ORDER CANCELATION
We have the right to cancel any order without any reason. Changes to your order cannot be made if your order is under process
FORCE MAJEURE
In case of Force Majeure, Cosmo Inc obligations will be suspended. The contract between you and Cosmo Inc can, in such cases, be partially or fully terminated by yourself or by Cosmo Inc. A Force Majeure is in the event of war, civil war, revolution, riot, governmental measures, strike, lockout, blockage, failure of electricity, telephone or internet service, natural disasters or similar events. Under such circumstances, Cosmo Inc will attempt to resolve all issues in a timely manner.
